At Humboldt Houseplants, we take great care to ensure your plants arrive healthy and thriving, just as they left our shop.
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Careful Selection & Preparation: Once you place your order, we carefully select the healthiest plants to fulfill your order. Each plant is inspected, pruned if necessary, and treated to ensure it is pest-free and in perfect condition for shipping.
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Secure Packaging: We understand how delicate plants can be, so we use eco-friendly packaging materials designed to protect them during transit. Each plant is securely wrapped to prevent movement and minimize stress, ensuring they stay hydrated and healthy until they reach your doorstep.
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Shipping Locations & Trusted Partners: To provide the best service and widest variety of plants, we ship from three key locations across the United States. Our trusted shipping partners in Mount Dora, Florida, and San Marcos, California, ensuring top quality from start to finish. Our third location is our Arcata, California storefront, where we handle both shipping and in-person orders. This distribution network allows us to deliver your plants quickly and efficiently, shipping from the closest location to you for faster delivery.
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Shipping Options: We offer standard shipping for all orders. Shipping costs are calculated based on the weight of your order, ensuring you get the best value. Additionally, all packages are shipped with tracking, so you can monitor your plant’s journey every step of the way.
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Processing & Delivery Time: As a small team, we take pride in personally handling each order with care and attention to detail. Because of this, our processing time is 5-10 business days before shipping. We appreciate your patience and understanding as we ensure your plants receive the best possible care before they embark on their journey to you.
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Arrival: When your plants arrive, we’d love to see them thriving in their new home! Share your photos with us on social media and tag us (@humboldthouseplants & @houseplanthottie) so we can celebrate your plant journey together. If your plants arrive unhealthy or unhappy, please reach out to us at shelise@humboldthouseplants.com to start the process for any refunds or replacements. If you have any questions about your plants or order, don’t hesitate to contact us—we’re here to help!