We try to fulfill orders as accurately and carefully as possible. However, we sometimes see issues occur with orders (e.g., damaged in transit), and we understand that plants can be delicate items to ship.
If you experience an issue, please email shelise@humboldthouseplants.com with a picture of the damaged item and your order number. To qualify for a refund or replacement, you must provide both a picture of the damaged item and your shipping information.
- Only one replacement order will be issued per original purchase.
- For refunds, please allow 3-5 business days for processing.
- Humboldt Houseplants does not cover orders that are lost in transit at this time.
- If you receive a damaged shipment, we can only issue a refund for the plants themselves, not the shipping cost. However, we will ship replacements free of charge.
For any address changes or corrections, please email shelise@humboldthouseplants.com as soon as possible. Orders typically ship within 5-10 business days, so it is the customer’s responsibility to ensure shipping details are accurate at the time of purchase.
If an incorrect address is provided and not corrected, and the delivery cannot be completed or the package is returned to us, we will not issue a refund or send a replacement.